Questions or comments? Get in touch and we'll be happy to help.
Policies
Please review our policies below
Our Commitment
We want you and your pet to be completely satisfied with your purchase. If you're not happy, we're here to help.
Return Timeframe
You have 30 days from the date of delivery to return most items for a full refund or exchange.
Return Conditions
To be eligible for a return, items must meet the following conditions:
Items must be unused and in original packaging
Include all original tags and documentation
Proof of purchase or order number required
Items must not be damaged or altered
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
Opened food, treats, or supplements
Personalized or custom-made items
Sale or clearance items marked as final sale
Important: Shipping costs are non-refundable. Return shipping is the customer's responsibility unless the item is defective or we made an error.
Refund Processing
Once we receive your return, we'll inspect it and process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Agreement to Terms
By accessing and using this website, you accept and agree to be bound by the terms and conditions outlined in this agreement.
Use of Our Site
You may use our site for lawful purposes only. You agree not to use our site in any way that could damage, disable, or impair the site or interfere with any other party's use of the site.
Products and Services
All products and services are subject to availability. We reserve the right to discontinue any product at any time. Prices are subject to change without notice.
Accuracy of Information
We strive to provide accurate product information, but we do not warrant that product descriptions or other content is accurate, complete, or error-free.
Prohibited Uses
You may not use our site for any of the following purposes:
Violating any applicable laws or regulations
Transmitting harmful or malicious code
Collecting user information without consent
Limitation of Liability
We shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our site or products.
Note: These terms may be updated from time to time. Continued use of our site after changes constitutes acceptance of the new terms.
